The South African Social Security Agency (SASSA) has opened applications for Call Centre Agent post advertised at the Head Office Pretoria. It seeks urgent filling of permanent positions. Therefore, it opens up an opportunity for people who have a passion for public service and client support. If you want a stable job, a competitive salary, and are interested in making a difference, it seems to be the right opportunity for you.
Position Overview
The job profile in this instance refers to a Call Centre Agent stationed at SASSA Head Office Pretoria. It’s a permanent position with a salary grade that comes between R202,233 to R235,611 exclusive of benefits attached to it. SAS 12/12/2024-18 is the reference number associated with the vacancy and 07 January 2025 is made as the applications deadline.
Key Responsibilities
In the capacity of a Call Centre Agent, your work would be client-oriented as it concerns effective and efficient communication in resolving problems. You would be operating inbound and outbound calls directing clients for sufficient answers on inquiries about social grant services. In addition, you would consult in follow-up activities for incomplete inquiries, record every communication through the Integrated Customer Care Application, and escalate cases as appropriate.
A major portion of your responsibilities would include investigating relevant issues and making sure that established clients enjoy accurate feedback and client records are kept updated. Thus, you will handle all emails in a professional manner. You may also enlighten clients about SASSA’s grant application procedures, qualifying criteria, and policies while diverting those who require more attention to the appropriate official or department.
Minimum Requirements
Applicants must qualify with a Senior Certificate(NQF Level 4) certificate or an equivalent qualification. No working experience is not a prerequisite; however, 0–1 years’ working experience in a customer service or call center environment would be advantageous. Suitable applicants would also have sound computer-using literacy and good knowledge with systems such as SOCPEN. Familiarity with relevant legislation such as the Social Assistance Act and the SASSA Act is also beneficial, as well as knowledge of internal organizational procedures.
Why You Should Apply
Working with SASSA is not just getting entangled with employment; here is a place you can give service to the millions of South Africans who await a trend of existence, which includes social assistance. This position does best to suit those interested in client services through problem-solving while working in the public sector. This is for individuals seeking unforgettable experience in work, professional development, and contribution to a significant segment of the social security system of the nation.
This position comes with the benefit of career growth in a structured and stable work environment. As a permanent employee, you’ll receive valuable exposure to systems and procedures that form the backbone of South Africa’s social welfare services.
How to Apply
Interested candidates for the position must deliver their applications hand-in-hand to SASSA’s Head Office, located at 501 Prodinsa Building, Corner Steve Biko and Pretorius Street, Pretoria, 0083 before the submissions deadline strictly set for 07 January 2025. For inquiries, call Ms. Phindile Mathevula. The official job advertisement with further details is available on the SASSA website.
About SASSA
SASSA has the mandate to ensure that the most vulnerable members of South African society get income support when it is needed most. It administers social grants in the form of child support, disability, and old-age pensions. Call Centre Agents serve on the frontline in this mission, offering life-transforming information to beneficiaries across the country.
Conclusion
A Call Centre Agent position within SASSA will not really be just a job but rather an opportunity to become part of a mission-driven organization that fosters support to millions of people each passing day. Whether you are fresh from university or an individual wishing to change career paths to public service, this is most probably the right avenue for you. Besides, the application process ends on the 7th of January, 2025–be part of a rewarding career with SASSA.